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Contract Benefits Specialist

Phoenix, AZ · Human Resources
Contract-to-hire opportunity -  Primary duties include benefits administration – medical, dental, vision, etc.; Wellness program; FMLA/ADA. 
 
Position Summary:  The Benefits Specialist I is responsible for administration of all benefit programs managed by the Human Resources department, including medical, dental, vision, life insurance, short- and long-term disability, and wellness.  In addition, the Benefits Specialist I assists with the administration of leaves of absence such as FMLA and ADA.  Finally, this role is responsible for maintaining positive and effective relationships with all benefit related vendors.  This position reports to the Senior Director of HR.
 
A. Essential Duties
1. Ensures the accuracy of all benefit enrollments in the HRIS to provide vendors with accurate eligibility and enrollment information.
2. Provides, presents and reviews all benefit information, including plan changes, to new hires, current employees, and terminated employees, as appropriate.
3. Performs quality checks on all benefit-related data to ensure accuracy and data integrity.  If issues are found then promptly corrects them.
4. Develops and distributes all benefit enrollment information/materials and determines eligibility of employees.
5. Assists employees regarding benefits claim issues.
6. Processes and administers disability paperwork.
7. Ensures all benefit plans are administered in compliance with plan documents and the law.
8. Responds to benefits inquiries from managers and employees on plan provisions, benefit enrollments, status changes and other general inquiries.
9. Responsible for the open enrollment process and the off-boarding process for benefits.
10. Maintains effective working relationships with all vendors to ensure the integrity and accuracy of administration of benefits.
 
B. Other Duties
1. Provides back-up to front-office.
2. Assist with workers compensation administration, including OSHA postings and filings.
3. Assists with leave of absence administration, including effectively interpreting FMLA and ADA implications as they relate to leaves of absences/disabilities
4. Other duties as assigned.

Employees are held accountable for all duties of this job.
 
C. Health Values
1. Ability to demonstrate, understand and apply values:
  • Integrity – Doing the right thing:  Honesty, Intention, Consistency;
  • Compassion – Providing people care for caring people:  Warm Disposition/Smile, Seek to Understand, Supportive; and 
  • Empowerment – Discovering and honoring the power within:  Respect, Informative, Show Trust
2. Corporate Compliance - Shows commitment to legal and ethical standards; reports compliance and ethics violations; actively participates in compliance and audit activities; understands and follows policies and procedures.
3. Communication – Ability to demonstrate effective oral and written communication skills including listening effectively and sharing concerns respectfully.
4. Team Work – Actively involves those that need to be involved, remains open to diverse opinions, and actively supports colleagues.
5. Customer Service – Takes care of customer’s needs by providing and delivering professional, helpful, high quality service and service before, during and after the customer’s requirements are met.  Customer can be internal, such as other departments, or external, such as a patient.
6. Integrated Healthcare – Actively supports the integrated healthcare model and is always striving to improve treating the whole patient.
 
D. Minimum Qualifications
1. Required:  2 years’ experience in benefits administration and High School Diploma or equivalent  
2. Preferred:  4 years’ experience in benefits administration and Bachelors’ Degree in related discipline  
3. Must possess:
Well-developed critical thinking and analytical abilities, and
Time management, organizational, conflict resolution and judgement skills.
 
4. Proficiency using the MS Office suite, particularly word and excel  
5. Proficiency with benefits module of HRIS systems  
6. Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of employment  
7. Must pass a TB test  
8. Must have valid Arizona drivers license, be 21 years of age with minimum 3 years driving experience, and meet requirements of Terros Health’s driving policy.  
 
E. Working Conditions and Physical Demands
1. Primarily works in office setting and occasionally works in clinics and other Terros Health locations.  
2. Required to use hands and fingers to handle, feel, or operate objects, computers or controls, and reach with hands and arms.  
3. Required to frequently speak, sit, stand, talk, walk and hear.  
4. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  

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