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Assistant Director, People Services

Phoenix, AZ · Human Resources

Reporting to the Chief People Officer (CPO), and a member of our leadership team, the AD-PS is responsible for overseeing all People Services (PS) support for the global organization. This position leads, coaches and guides the PS team members by facilitating growth, defining and driving change throughout the enterprise. You will work closely with the CPO and the Executive Team to implement and enhance organization policies and procedures. This role requires high confidentiality and a clear understanding of People Services and data security on a global scale.
While the PS team will take care of the day-to-day work in recruitment, learning, new hire on-boarding, benefits, disciplinary actions, off-boarding and payroll processes, the AD-PS will need to be comfortable jumping in to help as needed and will lead key initiatives.
Strategic Focus:
  • Act from a deep understanding of our business - our key metrics, drivers for growth and our 3-year objective to facilitate and execute the People Strategy to support it
  • Implement and iterate on HR systems and processes to support a workforce that will scale domestically and globally worldwide within the next few years
  • Collaborate as a member of the leadership team to map how our business and people services operations align
  • Assist and execute key global talent initiatives and programs that align with our culture and values to help leaders scale their organizations
  • Coach and roll-out solutions empowering our leaders to be better managers and develop programs that prepare high-potential employees for their next role
Professional Development
  • Serve as a coach, champion and consultant in training our middle management   
  • Develop or acquire the appropriate needed functional and behavioral training
Employee Engagement
  • Work with the leadership team and function as facilitator in maintaining the title of  “best place to work”
  • Manage the employee engagement surveys
Performance Management
  • Support managers in employee relations and performance matters while adhering to our policies
  • Develop and execute a consistent performance management process
  • Ensure managers are trained on performance management to develop our talent pool
  • Meet regularly with all managers ensuring a pro-active approach to any employee relations issues

  • Ensure internal policies and procedures are followed regarding all PS issues
  • Proactively find ways to improve processes or policies
  • Manage immigration visa status for small number of employees; consult with immigration attorneys on H-1B and permanent residency process
Essential Qualifications
  • Bachelor’s degree in business or HR management 
  • A minimum of 5 years in a senior manager or junior director-level HR role
  • Self-directed leader with prior experience building the People Ops function at a rapidly scaling company
  • Expertise in legal compliance both at the Federal and State levels
  • Successful, firsthand experience working as a global People Services leader
  • Extreme focus of internal customer experience and confidentiality
  • Demonstrated effective communication skills (oral and written), especially in sensitive situations
  • Highly organized person who thrives with a rapidly changing, global environment

Highly Desirable Qualifications
  • 3+ years’ experience in a SAAS company a plus
  • Experience in working in a company with international offices
  • Experience with a completely remote employee population a plus
  • GPHR certification preferred


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