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Operations Manager

112 North Central Avenue, Phoenix · Telecommunications

Purpose of the role
The purpose of the role is to ensure the smooth and efficient deployment, maintenance and performance of fiber optic infrastructure, including supervision of contractors and field technicians. This role will work closely with the Network and Customer Service teams to ensure customers are always connected to high speed internet services without interruption.

Operations Management
 Lead a team of contractors and vendors who will be sub-contracted to company to facilitate the deployment of fiber optic infrastructure in pre-determined areas. • Daily coordination with cross-functional teams to support effective network deployment. • Ensure compliance and safety protocols are followed in the field. • Analyse vendor performance and field data, extract actionable insights and identify improvement opportunities. • Review and approve designs for FTTH (Fiber to the Home) network installations for new properties. • Consult with the Build Partners to ensure delivery and appropriate resources are available to meet milestone deadlines. • Conduct quality controls throughout the duration of the build and report on Quality Environment, Safety and Health standards in a timely manner. • Manages daily and weekly project work based on deadlines, material and equipment availability, weather, and other factors. Coordinates with manager to ensure continual supply of work and availability of materials. • Engage with city council to secure ROW agreements.

Project Management
• Manage and coordinate various projects throughout the start-up and consolidation of company. This includes working closely with the relevant teams to manage and control budget, oversee the management and maintenance of the network infrastructure, network capacity, upgrades, availability and reliability of our service offerings. • Identifying and mitigating operational risks, implementing risk management strategies and ensuring business continuity in the face of potential disruptions. • Establish relevant project management methodologies and tools to support effective communication, collaboration and completion of projects within scope, budget and timeline.

Travel Occasionally Working Arrangement: Office I Remote I Hybrid The incumbent will be required to work in office,
5 – 9 years’ experience in telecommunications (specifically fiber network / ISP providers) Additional The successful individual must be flexible and adaptable with the ability to understand and navigate through uncertainty, complex enterprises, and execute corporate strategy. This individual is also flexible on work arrangements, taking into consideration time difference between Arizona, UAE and South Africa. Degree preferred. 

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